Shipping/Returns

All orders will be packed and shipped within 3 business days of receipt of order and will be sent through Australia Post. You will be emailed a tracking number once this is complete and will be able to track your order right to your doorstep. 

*This excludes Bath Caddies which are handmade and will be posted within one week of payment. 

AUSTRALIAN SHIPPING & HANDLING

Under 500g - $8.00 Flat Rate Fee

Over 500g - $12.00 Flat Rate Fee

Bath Caddies - $20.00 Flat Rate Fee

Dubbo NSW 2830 - Free Pickup just select FREE SHIPPING at checkout 

NEW ZEALAND SHIPPING & HANDLING

Under 500g - $12.00 Flate Rate Fee

Over 500g  -  $25.00 Flate Rate Fee

Bath Caddies - $40 Flat Rate Fee

INTERNATIONAL SHIPPING

For international shipping please email me at info@brodieandco.com with the items you wish to purchase for an individualised quote.

SHIPPING

All shipping is at the customers risk and once dispatched we do not hold responsibility for lost parcels, or items damaged in transit. Please contact Australia Post and advise them that your order has not arrived quoting your tracking number. If Australia Post is unable to locate your items, please contact me at info@brodieandco.com and an enquiry can be lodged by us. 

RETURNS

At Brodie & Co we want to ensure your shopping experience is as enjoyable as possible. 

Under the Australian Consumer Law, we are not legally obligated to provide refunds for a change of mind so we do ask that you complete your purchases with confidence. We do happily refund, exchange or credit where goods are damaged, not as described or faulty.

If you would like to lodge a return please email us first at info@brodieandco.com within 3 days of receipt of your order with your order reference number and reason for return.

Return postage costs are to be covered by the customer and the package must have a tracking number. 

All reduced and sale items will not be able to be refunded or exchanged. 

Please note that some of our items are handmade and may have flaws that are characteristics of that particular item which make it all the more unique. Please feel free to contact us at info@brodieandco.com for more information or pictures on these items.